Terms and Conditions for Man With A Van Soho
These Terms and Conditions set out the basis on which Man With A Van Soho provides moving, transportation, delivery, collection, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing a move to proceed, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the legal framework that applies to the service. If any part of these terms is not accepted, the customer should not proceed with a booking.
The service may be described in different ways, including van hire with driver, house move support, furniture transport, commercial delivery, or man and van services. Regardless of the wording used in a quote, invoice, message, or booking note, these Terms and Conditions apply unless a written variation has been expressly agreed in advance. Any such variation will only be valid if confirmed by an authorised representative of the business.
For the avoidance of doubt, these terms apply to all customers, whether they are private individuals, landlords, tenants, businesses, charities, or organisations acting through an authorised representative. Where a booking is made by one person on behalf of another, the person placing the booking confirms that they have authority to do so and accepts responsibility for ensuring that the relevant details provided are correct.
Booking Process
A booking is treated as a request for services until it has been accepted. The customer may submit a booking by phone, email, online form, message, or any other communication method made available by the business. A quotation may be based on estimated volume, number of items, access conditions, labour required, waiting time, parking, distance, time of day, and any special handling needs. Quotes are usually issued on the information supplied by the customer, and the final price may change if the information later proves inaccurate or incomplete.
To secure a slot, the customer may be asked to provide a deposit, card authorisation, or written confirmation. A booking is only confirmed when the business has accepted the job and the customer has accepted the stated price, schedule, and service requirements. The customer is responsible for checking all booking details carefully, including date, collection and delivery addresses, item list, access arrangements, and any required permits or restrictions. If any details change after confirmation, the customer must notify the business as soon as possible.
The business reserves the right to refuse or cancel any booking where the service requested is unsafe, unlawful, outside the scope of the equipment or staffing available, or likely to involve unreasonable risk. This includes situations involving hazardous materials, severe access issues, aggressive behaviour, or insufficient information to complete the service safely. A confirmed booking does not guarantee that every item can be moved if doing so would breach legal, safety, or weight limits.
On the day of service, the customer or an authorised person must be present at the collection point or otherwise available to provide instructions, access, and confirmation as needed. If no one is available, the business may treat the booking as a cancellation by the customer and charge accordingly. The customer must ensure that items to be moved are ready, accessible, and reasonably prepared for loading unless packing or dismantling has been specifically included in the agreed service.
Payments
Unless otherwise agreed in writing, payment is due in full on completion of the service or at the time specified in the quotation or invoice. The business may require advance payment, a deposit, or partial payment before the move begins. Accepted payment methods may include bank transfer, card payment, or other methods made available from time to time. Cash may be accepted only where expressly stated and should not be assumed to be available.
All prices are stated in pounds sterling unless otherwise indicated. Prices may be quoted as fixed fees or estimates. An estimate is based on information available at the time and may be revised if the work required differs from what was originally described. Additional charges may apply where there are delays, extra labour, waiting time, long carries, parking fines caused by the customer’s instructions or inaccurate information, congestion, staircase carries, failed deliveries due to access issues, or any other circumstance outside the business’s reasonable control. Any surcharge will be calculated fairly and in line with the actual additional service provided.
Late payments may result in interest, recovery costs, and suspension of future services, to the extent permitted by law. The customer must pay all sums due without deduction or set-off unless such deduction is required by law. Where a card payment is reversed, declined, or charged back without valid reason, the customer remains liable for the outstanding amount and any associated administration costs.
Cancellations, Amendments and Delays
Customers may cancel or amend a booking by giving reasonable notice. The amount of notice required and any applicable cancellation fee may depend on the size of the job, the amount of preparation already undertaken, and whether vehicles, staff, or equipment have been allocated specifically for the booking. If a cancellation is made after resources have been committed, the business may charge a proportionate fee to recover lost time and costs. Where a deposit has been paid, it may be retained in full or in part to the extent necessary to cover those costs.
If the customer wishes to change the date, time, address, or scope of work, the business will attempt to accommodate the change where possible, but no guarantee is given. Amendments may affect the price and availability. If the customer is delayed, the business should be informed as soon as possible. Significant waiting time may lead to additional charges or reallocation of the vehicle to other work if operationally necessary. Where access is blocked or the job cannot proceed because of circumstances caused by the customer, this may be treated as a cancellation or a failed booking.
The business may cancel or reschedule a booking where necessary due to vehicle breakdown, traffic disruption, severe weather, staff illness, safety concerns, or any event outside its reasonable control. In such cases, the business will use reasonable efforts to notify the customer and offer an alternative date or time. The business will not be responsible for indirect losses arising from a cancellation or delay, although any refund due for unused prepaid services will be handled in accordance with these terms and applicable law.
Liability and Customer Responsibilities
Customers must ensure that all information supplied is accurate and complete. This includes item descriptions, dimensions, weight, floor access, parking availability, lift use, and any special handling requirements. The customer is responsible for taking reasonable steps to protect fragile, valuable, or sentimental items. Unless packing has been expressly agreed, the business does not accept responsibility for goods that are inadequately packed, already damaged, hidden defects, or items that are unsuitable for transport in their current condition.
The service provider will take reasonable care when loading, transporting, and unloading goods. However, liability is limited to loss or damage caused directly by proven negligence of the business or its staff. The business will not be liable for pre-existing damage, wear and tear, hidden defects, unavoidable movement during transport, or damage caused by unsuitable packaging, poor fastening, or instructions given by the customer. Customers are strongly advised to arrange appropriate insurance for goods of high value or special significance.
The business does not accept liability for indirect or consequential losses, including loss of earnings, missed appointments, inconvenience, business interruption, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Any claim must be notified promptly and supported by evidence, including photographs and a clear description of the issue.
If the customer moves items into storage, another property, or a third-party location, the customer remains responsible for ensuring that the destination is safe and suitable for delivery. The business is not responsible for disputes between the customer and third parties, including landlords, neighbours, building managers, or recipients of goods. Where a signature, verbal confirmation, or written instruction is obtained at delivery, that confirmation may be relied upon as evidence that the service has been completed.
Waste Regulations and Disposal
Where the service includes removal, disposal, clearance, or transport of unwanted items, all waste-related work must comply with applicable UK waste regulations. The business may only transport or dispose of waste where it is authorised to do so and where the customer has clearly described the items in advance. The customer must not ask the business to remove hazardous, toxic, explosive, pressurised, infectious, or unlawful materials unless such items are specifically permitted and properly documented under the relevant laws and licences.
The customer confirms that any waste or items for disposal are lawfully owned by them or that they have the right to authorise removal. The customer must disclose whether items include electrical equipment, mattresses, chemicals, oils, paints, batteries, sharp objects, building rubble, or any item requiring special handling. If restricted waste is discovered during the job, the business may refuse to move it, require the customer to arrange compliant disposal, or charge additional fees where lawful. The business may also decline a job if waste controls, documentation, or access conditions are not adequate.
Insurance, Complaints and General Terms
The business may maintain appropriate insurance for its operations, but this does not replace the customer’s responsibility to insure goods where necessary. Any complaint should be raised as soon as reasonably practicable and no later than a reasonable time after completion of the service. The business may request supporting information to investigate the matter properly, including invoices, photos, item lists, and a description of the events. Any remedy offered will be assessed in line with the circumstances, these terms, and applicable legal rights.
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by the business in enforcing any right shall operate as a waiver of that right. These terms may be updated from time to time, but the version in force at the time of booking will apply to that booking unless a later change has been agreed in writing and accepted by both parties.
Governing Law
These Terms and Conditions, and any dispute or claim arising from them or the services provided under them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. The customer acknowledges that using the service constitutes acceptance of these terms in their entirety, including all limitations, obligations, and conditions set out above.
In summary, these Terms and Conditions are intended to support a fair, transparent, and professional service for every man with a van in Soho booking, while keeping the process clear for both sides. By setting out expectations around reservations, payment, cancellation, responsibility, and lawful waste handling, they help ensure that each van hire service is completed safely and efficiently. Customers are encouraged to read the terms carefully before confirming any moving service agreement, as proceeding with a booking indicates acceptance of the full terms described here.